Sales and Refund Policy

Thanks for shopping at Annona!

If you are not entirely satisfied with your purchase, we’re here to help.


The return policy of Annona is applicable only :

  • Incase merchandise found damage/faulty.
  • No return/exchange allowed on all the item(s) sold at promo prices.
  • We do not provide refunds.


In case of damage/faulty item :

  • This item can be exchanged with payment proof and reason(s) of returned item(s) attached. The returned item(s) must be not altered.
  • In case of any price differences, you gave to add up the difference.


In case of online order :

  • Customer will bear the cost of deliveries, returns, and taxes if imposed.
  • Item that you want to change for this subject to availability.
  • You must contact us within 3 days of order receipt and return your unwanted items within 7 days of receiving your products.
  • Terms may be reviewed as and when deem necessary.


Delivery methods and timing

  • Cash on delivery (COD) and Post (Citylink and Pos Laju Services)
    Monday – Friday (09:00 AM – 03:00 PM)


If you have any questions, contact us on 6016-4668181 or email us at

MOS Nutraceutical Sdn. Bhd.,
116, Lorong Putra A/1, Kelang Lama,
09000 Kulim Kedah.